Privacy Policy
Effective date: 22 July 2026
1. Introduction and company information
This Privacy Policy explains how Greenfield Home Services Ltd collects, uses, discloses, stores, and protects personal data when you contact us, request a quotation, purchase our services, or otherwise interact with us.
Greenfield Home Services Ltd is the data controller for the personal data described in this Privacy Policy.
Company name: Greenfield Home Services Ltd
Address: Greenfield Home Services, 24 Brook Street, Bury, BL9 6AH, United Kingdom
Email: [email protected]
Phone: +44 161 872 4593
We are a local home services business and may collect and process personal data from homeowners, tenants, landlords, letting agents, business customers, and website visitors.
2. Data collection and processing
We may collect and process the following categories of personal data:
- Identity data: name, title, and, where relevant, company name.
- Contact data: address, email address, telephone number, and preferred contact details.
- Service and property data: property address, service instructions, access details, quotations requested, work history, and customer preferences.
- Payment and transaction data: billing information, payment status, invoices, and transaction records.
- Communication data: correspondence with us by email, phone, message, or other means.
- Technical data: IP address, browser type, device information, and website usage information where relevant.
- Marketing data: your preferences for receiving marketing communications from us.
We may collect data directly from you, from third parties acting on your behalf, from public sources, or through our website and communication tools.
3. Purpose of data processing
We process personal data for the following purposes:
- to respond to enquiries and provide quotations;
- to deliver home services and manage appointments;
- to communicate about bookings, service updates, and customer support;
- to issue invoices, process payments, and maintain accounting records;
- to maintain customer records and service history;
- to improve our services, administration, and website functionality;
- to send marketing communications where permitted and appropriate;
- to comply with legal, tax, insurance, and regulatory obligations;
- to establish, exercise, or defend legal claims.
4. Legal basis for processing
We process personal data only where we have a valid legal basis. Depending on the circumstances, we may rely on:
- Performance of a contract: where processing is necessary to provide requested services, prepare quotations, manage bookings, or fulfil our obligations to you.
- Legitimate interests: where processing is necessary for our legitimate business interests, such as managing customer relationships, improving services, preventing fraud, or maintaining security, provided these interests are not overridden by your rights and interests.
- Consent: where you have given clear consent, for example for certain marketing communications or optional data uses.
- Legal obligation: where processing is required to comply with applicable laws and regulations, including tax and accounting requirements.
- Vital interests: in rare situations where processing is necessary to protect someone’s life or physical safety.
5. Data sharing and third parties
We may share personal data with third parties where necessary for the purposes described in this Privacy Policy. These may include:
- payment service providers and banking partners;
- accountants, auditors, insurers, legal advisers, and professional consultants;
- IT, cloud hosting, email, website, and communications service providers;
- subcontractors, tradespeople, and other service partners engaged to assist with delivering work;
- delivery, scheduling, and customer management platform providers;
- regulators, law enforcement authorities, courts, and other public authorities where required by law;
- debt recovery or credit control service providers, where applicable.
We require third parties to handle personal data securely and to use it only for lawful purposes in line with our instructions where appropriate.
6. Data transfer to third countries
Some of our service providers may process data outside the United Kingdom, and in some cases outside the European Economic Area. Where this occurs, we will take appropriate steps to ensure that your personal data receives a level of protection that is substantially equivalent to that required under applicable privacy laws.
These safeguards may include:
- transfers to countries recognised as providing adequate protection;
- standard contractual clauses or equivalent contractual protections;
- additional technical and organisational measures where appropriate.
7. Storage duration
We keep personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting, insurance, or reporting requirements.
The retention period may vary depending on the type of data and the purpose of processing. In general:
- customer and service records are retained for the duration of our relationship and for a reasonable period thereafter;
- financial and tax records are retained in accordance with legal and accounting requirements;
- marketing preferences are retained until you opt out or withdraw consent;
- communications and enquiries may be retained for record-keeping and service management purposes.
When personal data is no longer required, we will delete, anonymise, or securely archive it in accordance with our retention procedures.
8. User rights
Subject to applicable law, you may have the following rights in relation to your personal data:
- Access: to request confirmation of whether we process your personal data and obtain a copy of it.
- Rectification: to request correction of inaccurate or incomplete personal data.
- Erasure: to request deletion of personal data in certain circumstances.
- Restriction: to request that we limit how we use your personal data in certain circumstances.
- Data portability: to request a copy of certain personal data in a structured, commonly used, machine-readable format and, where technically feasible, transfer it to another controller.
- Objection: to object to processing based on legitimate interests and to object at any time to direct marketing.
To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding to your request.
9. Withdrawal of consent
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
You can withdraw consent by contacting us at [email protected] or by using any unsubscribe or opt-out mechanism provided in our communications.
10. Right to complain
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the matter.
You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom, which is the Information Commissioner’s Office (ICO).
ICO website: https://ico.org.uk/
11. Data security
We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures may include:
- access controls and permission management;
- secure storage and encryption where appropriate;
- staff confidentiality obligations and training;
- regular review of security practices and supplier arrangements;
- procedures for handling suspected data breaches.
While we take reasonable steps to protect your data, no method of transmission or storage can be guaranteed to be completely secure.
12. Contact information
If you have any questions about this Privacy Policy or our use of personal data, please contact us:
Greenfield Home Services Ltd
Greenfield Home Services, 24 Brook Street, Bury, BL9 6AH, United Kingdom
Email: [email protected]
Phone: +44 161 872 4593
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how Greenfield Home Services Ltd processes personal data.